Frequently Asked Questions
1. How Long Can LTC Cheesecakes Be Refrigerated and/or Frozen?
All LTC cheesecakes and other confections are best when refrigerated or frozen for no more than 7 days. If you choose to freeze your cravings, when you desire to eat it we recommend that when it is removed from the freezer that you thaw overnight in the refrigerator and present only when ready to serve. LTC does not use preservatives, so our confections are extremely temperature sensitive.
2. What Is The Best Way To Cut An LTC Cheesecake?
If frozen, partially thaw the cake and cut desired portion size with a sharp knife or cake spatula that has been briefly run under tap hot water to warm the blade. Be sure to dry off the utensil before cutting!
3. What Is An e-Goodie Gift Card and Why Does It Make A Perfect Gift?
An e-Goodie Gift Card is ordered electronically through the LTC store or the e-Goodie card icon on the letstalkcheesecake.com Home Page. All e-G00die Gift Cards are secure and guaranteed total security through our partner, PayPal. An e-Goodie Gift Card functions in a similar manner to a regular gift card however it is sent to the recipient's email address electronically and may be redeemed online for purchases under the following conditions:
4. How Can I Check My e-Goodie Gift Card Balance?
All balances may be verified on the LTC PayPal processing center. All details are easily accessed and self explanatory within the e-Goodie Gift Card email that his received by the recipient. In the event that any purchase exceeds the balance that remains on the e-Goodie Gift Card, the balance of payment may be made at time of purchase.
5. May I Enclose A Personalized Message With My e-Goodie Gift Card?
You may send each recipient a personalized and elegant electronic e-Message which lets your recipient(s) know that a gift is on the way! The recipient will receive an email saying that you have arranged for them to receive a delicious gift from the new conversation in online confections, Let's Talk Cheesecake! When the recipient clicks on the link included in the email, the e-Message will be available for viewing. The e-Message includes a personal message from you (up to 200 characters in length), as well as a photo and description of the gift you are sending. The recipient will not be able to make any changes to the order.
6. Does LTC Offer Discounts On High Volume Purchases?
Discounts on volume purchases (cheesecakes and e-Gift Cards) will be considered. Please Contact Us to submit your request.
7. Are International Orders Accepted?
Unfortunately we only accept orders for home or business delivery within the United States. We are unable to ship to APO or FPO military addresses, U.S. Territories or international delivery locations.
8. On What Days Of The Week Does LTC Ship Orders?
LTC ships its orders by 2-day Air, Monday - Friday. Expedited shipments are available for an additional fee. Please note that we do not ship on Saturday, Sunday or national holidays.
The customer decides the shipping method and arrival date during the checkout process. Shipment method options available are based upon the order destination zip code and desired delivery date. Cheesecakes are frozen and packed individually in a customized container. In order to deliver our cheesecake products in accordance with our Fresh Approach guarantee to you, we require delivery within two days of shipment from our distribution location. If you are shipping cheesecakes to destinations experiencing high daytime temperatures we recommend that you ship your cheesecake via overnight delivery.
9. How Are Cheesecakes Containing Fruit and/or Toppings Shipped?
PLEASE NOTE THAT CAKES CONTAINING TOPPINGS are shipped with the fruit placed in a separate container, not spread onto the top of the cake.
10. What If There Are Multiple Shipping Recipients?
You may send an order to more than one recipient at a time. As you add items to your shopping basket you will be asked to select a delivery address. Select "add an address" and you will be presented with a screen to add the new delivery address. The new address will be stored in your "My Account" pages for future use.
11. What Are My Payment Options?
We accept MasterCard, American Express, Visa, Discover and Diner's Club which can be securely entered on our site through PayPal. All prices are listed in US currency. Electronic checks (e-Checks) are conveniently processed online at check out through PayPal as well. At checkout your total price includes the cake, FedEx 1-2 Day Air shipping, packaging and handling fees. Sales tax, where applicable, is also included in the final amount of your order.
12. I Just Placed My Order Online - How Will I Know If It Was Received?
You will receive an order confirmation by email immediately after placing your order. Please keep this order confirmation number and refer to it should you need to contact us. A FedEx tracking # will also be included in your email.
13. What If I Order An Item That Is Out Of Stock?
If we are unable to deliver what you have ordered on the timeline requested, we will contact you by phone or e-mail to confirm when the order will be in stock. For this reason, it is important that you remember to include your e-mail address and telephone number on every order.
14. What If I Am Not Fully Satisfied With My Order?
Our goal is to make sure that all of our customers are 100% satisfied. If, in some rare occurrence, you are not fully satisfied with any item you have ordered, Contact Us and we will make every effort to resolve any matter to your total satisfaction.
15. How Can I Contact LTC?
For any questions regarding your order, billing, payments or product returns, please Contact Us. You can also contact our Customer Care Liaison via email at [email protected]. LTC Customer Service is available to assist you 7 days a week and will contact you within 24 hours.
16. What If I Do Not Want To Provide Personal/Financial Information Over The Internet?
Any personal information you submit over the internet is safely captured via the award-winning PayPal online payment software and the latest encryption methods supported by web browsers and securely guarded behind extensive firewalls. However, if you would prefer, you may Contact Us and a LTC representative will be happy to take your order via telephone.
17. Does LTC deliver locally?
Yes. LTC delivers locally in the Tampa Bay area of Florida for a nominal delivery fee.
All LTC cheesecakes and other confections are best when refrigerated or frozen for no more than 7 days. If you choose to freeze your cravings, when you desire to eat it we recommend that when it is removed from the freezer that you thaw overnight in the refrigerator and present only when ready to serve. LTC does not use preservatives, so our confections are extremely temperature sensitive.
2. What Is The Best Way To Cut An LTC Cheesecake?
If frozen, partially thaw the cake and cut desired portion size with a sharp knife or cake spatula that has been briefly run under tap hot water to warm the blade. Be sure to dry off the utensil before cutting!
3. What Is An e-Goodie Gift Card and Why Does It Make A Perfect Gift?
An e-Goodie Gift Card is ordered electronically through the LTC store or the e-Goodie card icon on the letstalkcheesecake.com Home Page. All e-G00die Gift Cards are secure and guaranteed total security through our partner, PayPal. An e-Goodie Gift Card functions in a similar manner to a regular gift card however it is sent to the recipient's email address electronically and may be redeemed online for purchases under the following conditions:
- The card cannot be redeemed for cash
- The card cannot be replaced if lost or stolen
- The card cannot be used for local delivery charges
- The card is non-transferable.
- A service fee of $1.50 per month may be assessed against the outstanding value if the card is not used for a 12-month period. Service fees will not apply where prohibited by law.
4. How Can I Check My e-Goodie Gift Card Balance?
All balances may be verified on the LTC PayPal processing center. All details are easily accessed and self explanatory within the e-Goodie Gift Card email that his received by the recipient. In the event that any purchase exceeds the balance that remains on the e-Goodie Gift Card, the balance of payment may be made at time of purchase.
5. May I Enclose A Personalized Message With My e-Goodie Gift Card?
You may send each recipient a personalized and elegant electronic e-Message which lets your recipient(s) know that a gift is on the way! The recipient will receive an email saying that you have arranged for them to receive a delicious gift from the new conversation in online confections, Let's Talk Cheesecake! When the recipient clicks on the link included in the email, the e-Message will be available for viewing. The e-Message includes a personal message from you (up to 200 characters in length), as well as a photo and description of the gift you are sending. The recipient will not be able to make any changes to the order.
6. Does LTC Offer Discounts On High Volume Purchases?
Discounts on volume purchases (cheesecakes and e-Gift Cards) will be considered. Please Contact Us to submit your request.
7. Are International Orders Accepted?
Unfortunately we only accept orders for home or business delivery within the United States. We are unable to ship to APO or FPO military addresses, U.S. Territories or international delivery locations.
8. On What Days Of The Week Does LTC Ship Orders?
LTC ships its orders by 2-day Air, Monday - Friday. Expedited shipments are available for an additional fee. Please note that we do not ship on Saturday, Sunday or national holidays.
The customer decides the shipping method and arrival date during the checkout process. Shipment method options available are based upon the order destination zip code and desired delivery date. Cheesecakes are frozen and packed individually in a customized container. In order to deliver our cheesecake products in accordance with our Fresh Approach guarantee to you, we require delivery within two days of shipment from our distribution location. If you are shipping cheesecakes to destinations experiencing high daytime temperatures we recommend that you ship your cheesecake via overnight delivery.
9. How Are Cheesecakes Containing Fruit and/or Toppings Shipped?
PLEASE NOTE THAT CAKES CONTAINING TOPPINGS are shipped with the fruit placed in a separate container, not spread onto the top of the cake.
10. What If There Are Multiple Shipping Recipients?
You may send an order to more than one recipient at a time. As you add items to your shopping basket you will be asked to select a delivery address. Select "add an address" and you will be presented with a screen to add the new delivery address. The new address will be stored in your "My Account" pages for future use.
11. What Are My Payment Options?
We accept MasterCard, American Express, Visa, Discover and Diner's Club which can be securely entered on our site through PayPal. All prices are listed in US currency. Electronic checks (e-Checks) are conveniently processed online at check out through PayPal as well. At checkout your total price includes the cake, FedEx 1-2 Day Air shipping, packaging and handling fees. Sales tax, where applicable, is also included in the final amount of your order.
12. I Just Placed My Order Online - How Will I Know If It Was Received?
You will receive an order confirmation by email immediately after placing your order. Please keep this order confirmation number and refer to it should you need to contact us. A FedEx tracking # will also be included in your email.
13. What If I Order An Item That Is Out Of Stock?
If we are unable to deliver what you have ordered on the timeline requested, we will contact you by phone or e-mail to confirm when the order will be in stock. For this reason, it is important that you remember to include your e-mail address and telephone number on every order.
14. What If I Am Not Fully Satisfied With My Order?
Our goal is to make sure that all of our customers are 100% satisfied. If, in some rare occurrence, you are not fully satisfied with any item you have ordered, Contact Us and we will make every effort to resolve any matter to your total satisfaction.
15. How Can I Contact LTC?
For any questions regarding your order, billing, payments or product returns, please Contact Us. You can also contact our Customer Care Liaison via email at [email protected]. LTC Customer Service is available to assist you 7 days a week and will contact you within 24 hours.
16. What If I Do Not Want To Provide Personal/Financial Information Over The Internet?
Any personal information you submit over the internet is safely captured via the award-winning PayPal online payment software and the latest encryption methods supported by web browsers and securely guarded behind extensive firewalls. However, if you would prefer, you may Contact Us and a LTC representative will be happy to take your order via telephone.
17. Does LTC deliver locally?
Yes. LTC delivers locally in the Tampa Bay area of Florida for a nominal delivery fee.
